Wanna know what it's really like to run a help desk? Try listening to these genuine tech support calls. I've only gotten through a few of them, but so far I've had to face a similar situation at least once, usually several times.
I'm nicer than this guy (which will shock some people who know me), but I know how he feels.
I will never, ever understand why grown ups can suddenly act like six year olds. It's just disgusting how quickly people can degenerate into talking chimps. Don't you realize how stupid you sound? That we're all laughing at you?