July 10, 2010
The Trend Continues

"Insourcing," the practice of intentional locating support businesses in low-cost areas of the US, was first noted here a full six years ago. Now it seems it is both successful and growing. What I said then still holds true today:

None of this would be possible without free markets and free trade. The rich upper-middle-class "haves" would ensure no government program would ever threaten their cushy jobs, no matter how many "have-not" lower-class single mothers would be helped out of trailer parks half way across the country. Companies having no incentive to take the risk or pay the expense of training a new work force would never even dream of moving anywhere else. Without the ability to charge a price she considered fair Ms. White would have no reason to even think of a program like this, and no government official in Washington DC could ever hope to determine that price for her.

Being right is more than just a direction, you know...

Posted by scott at July 10, 2010 09:53 AM

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What's amusing is that my company did this. We've located two customer service centers here in the States. The first is in Radcliffe, KY (near Fort Knox) and the other in Little Rock, AR. After normal start up and training issues, they seem to be working very well. Since each center employees 100+ people we're making a nice impact to the local economies.

Posted by: Ron ap Rhys on July 10, 2010 10:32 AM
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